Orders
How long will it take for my order to arrive?
Orders are packed and dispatched within 3 business days of purchase.
Once dispatched, standard delivery via Australia Post takes 7–14 business days depending on your location.
Express Post typically arrives within 1–3 business days. During public holidays or peak periods, processing may take slightly longer.
Do I need an account to place an order?
No, you can checkout as a guest.
However, creating an account lets you track your orders and manage returns more easily.
Can I change or cancel my order?
If your order hasn't been dispatched yet, please contact us at info@lemondedeshiboux.com as
soon as possible. Once dispatched, we're unable to make changes.
I haven't received my order confirmation email. What should I do?
Please check your spam or junk folder. If it's not there, ensure the email address entered at checkout was correct and contact us at info@lemondedeshiboux.com.
Delivery
How much does shipping cost?
Standard shipping is $9.99 AUD. Orders over $100 AUD qualify for free standard shipping.
Express Post is available at checkout for an additional fee.
Where does my order ship from?
All orders are dispatched from Brisbane, Australia.
Which courier do you use?
We ship via Australia Post for all domestic orders.
How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with your Australia Post tracking number.
You can track your parcel at auspost.com.au.
My tracking says "Delivered" but I haven't received my order. What should I do?
Please check with neighbours or your building manager
in case the parcel was received on your behalf.
Also check for any missed delivery notifications from Australia Post.
If you still can't locate your parcel, contact us at info@lemondedeshiboux.com.
Can I ship to a different address?
Yes, you can enter a different delivery address at checkout.
Why were my items shipped separately?
If you ordered multiple items, they may occasionally be shipped in separate packages. There are no additional shipping fees for split shipments.
Return &
Exchanges
How do I return an item?
Contact us at info@lemondedeshiboux.com within 30
days of receiving your order.
Items must be unworn, unwashed, and returned with original tags attached.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Do you offer full refunds?
Yes, full refunds are available for items returned in original condition within 30 days of receipt. Refunds are processed within 14 business days of receiving the returned item, using the original payment
method.
How do I exchange an item?
Contact us at info@lemondedeshiboux.com with your
order number and the size or item you'd like to exchange for. Please note that
additional shipping costs for exchanges are the responsibility of the customer.
I received a faulty or incorrect item. What should I do?
Please email us at info@lemondedeshiboux.com with your
order number, a description of the issue, and clear photos. We will resolve
this promptly at no cost to you.
How long does a refund take to process?
Once we receive your return, please allow up to 14 business days for the refund to be processed.
What items cannot be returned?
The following items are not eligible for return:
- Items showing signs of wear, washing, or damage
- Items without original tags
- Sale items
Can I return sale items?
Sale items are final and are not eligible for return or exchange.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Afterpay.
Can I use multiple discount codes?
Only one discount code can be applied per order.
Why isn't my promo code working?
Please check that the code hasn't expired and that your order meets the conditions of use.
Promo codes do not apply to sale items unless stated.
Why was my payment declined?
Please check that your card details are correct and that your card has not reached its limit.
If the issue persists, try an alternative payment method or contact your bank directly.
Account
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account at account.lemondedeshiboux.com allows you to view your order history and manage your profile easily.
How do I reset my password?
Visit account.lemondedeshiboux.com and select "Forgot my password." A reset link will be sent to your registered email address.