Refund policy

Return, Exchange & Refund Policy

Last updated: September 2026

At Le monde des hiboux, every piece is made with care. Before placing your order, we encourage you to review size guides, product details, and colour descriptions carefully to ensure you are happy with your selection. The return process involves several steps and may require your time and additional postage costs.

1. Returns

We have a 30-day return policy. You have 30 days from the date you receive your item to submit a return request.

Items returned outside the 30-day window may not be accepted and will be returned to you at your own cost. We will notify you if this occurs.

All returns must meet the following conditions:

● Item(s) are in original condition — unworn, unwashed, and unaltered

● All original tags are still attached and intact

● Item(s) were purchased directly from lemondedeshiboux.com

● Item(s) are not marked as sale or clearance

● Built-in bra camisoles and other intimate-style items are non-returnable for hygiene reasons, unless faulty

Any item(s) that do not meet these conditions will not be eligible for return and will be sent back to you at your own expense.

2. Exchanges

If you have selected the wrong size or colour, we are happy to offer an exchange within 30 days of receiving your item.

Please contact our Customer Support team before sending any items back to confirm stock availability for the size or colour you need.

All exchanges must meet the following conditions:

● Item(s) are in original condition — unworn, unwashed, and unaltered

● All original tags are still attached and intact

● Item(s) were purchased directly from lemondedeshiboux.com

● Item(s) are not marked as final sale or clearance

Any item(s) that do not meet these conditions will not be eligible for exchange and will be returned to you at your expense.

If you are unsure about sizing or fit, please reach out to us before purchasing — we are always happy to help. Our exchange policy does not cover try-on returns; however, if you wish to exchange for an item of equal or greater value, we will be glad to assist.

3. Faulty or Incorrect Items

All Le monde des hiboux products are produced under strict quality-control standards. If you receive a faulty or incorrect item, please do not return it without contacting us first.

To raise a claim, please email hello@lemondedeshiboux.com with:

● Your order number

● The item name or SKU

● A clear description of the issue

● Clear photographs showing the fault or incorrect item

We will assess your claim and provide return instructions. Once the item is received and assessed, we will repair, replace, or refund at our discretion.

If the item is no longer in stock, you may choose an exchange for an alternative item or a full refund.

Please note:

● Faulty items must otherwise be in original condition

● Items are considered faulty if received damaged or if a manufacturing defect occurs within 30 days of purchase

● Damage caused by normal wear and tear, misuse, or improper care is not considered a manufacturing fault

● Sale and clearance items may also be eligible for replacement if classified as faulty under the Australian Consumer Law

4. Refunds

Once your return is received and approved, a refund will be processed to your original payment method within 5–10 business days. You will be notified by email once your refund has been processed.

Original shipping fees are non-refundable unless the return is due to a fault or error on our part.

5. Return Postage

Customers are responsible for return postage costs unless the item is faulty or incorrectly sent. We recommend using a trackable postage method, as we cannot be held responsible for items lost in transit.

6. Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). If a product fails to meet a consumer guarantee under the ACL, you are entitled to a repair, replacement, or refund, and compensation for any reasonably foreseeable loss.