Privacy policy

Privacy Policy

Last updated: September 2026

At Le monde des hiboux, operated by Monde Hiboux (ABN: 37625360691) ("we", "us", "our"), we are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information through lemondedeshiboux.com.

1. Information We Collect

We may collect personal information from you in the following ways:

● Enquiries: Name, email address, and phone number when you contact us via email or our Contact Us form.

● Newsletter Subscription: Email address and preferences when you subscribe to our mailing list.

● Purchase Registration: Name, billing/shipping address, phone number, and email address when you place an order.

● Payment: Payment information is processed securely by our payment provider (Shopify Payments / third-party processors). We do not store full credit card details on our servers.

● Automatic Collection: IP address, browser type, pages visited, and time spent on pages via cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

● Process and fulfil your orders and handle returns or exchanges

● Respond to your enquiries and customer service requests

● Send order confirmations, shipping updates, and account-related communications

● Send marketing emails and newsletters (only with your consent; you may unsubscribe at any time)

● Prevent fraud and verify identity

● Improve our website and services through analytics

● Comply with legal obligations

3. Disclosure of Your Information

We may share your personal information with:

● Our logistics and fulfilment partners to process and deliver your orders

● Payment processors (e.g., Shopify Payments) to facilitate secure transactions

● Analytics providers (e.g., Google Analytics) to help us understand website usage

● Our manufacturing partner (Le monde des hiboux production — based in China) solely for order fulfilment purposes

● Law enforcement or government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. International Data Transfers

As we use Shopify as our e-commerce platform, some of your data may be stored on servers located outside Australia (including the United States). Shopify complies with applicable data protection laws. Our manufacturing operations may also require limited transfer of order data to our production partner in China, solely for fulfilment purposes.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our website. We use Google Analytics to analyse website usage. You may opt out via the Google Analytics Opt-out Browser Add-on.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. All payment transactions are encrypted using SSL technology.

7. Access and Correction

Under Australian Privacy Principle 12, you have the right to access and correct the personal information we hold about you. To request access or correction, please contact us in writing using the details below. We will respond within a reasonable time.

8. Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Complaints

If you have a concern about how we handle your personal information, please contact us first. We will aim to resolve your concern within a reasonable timeframe. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. We encourage you to review this Policy regularly.